muttarts law firm,
 

 

 

Your Privacy

muttarts law firm’s Privacy Principles

In the course of its professional activities and, in particular, providing legal services to its clients, muttarts law firm ("muttarts") collects personal information about its clients, its employees and others. This information may be used for contact purposes, for general human resources purposes and, more broadly, to communicate with our clients and others respecting legal affairs relevant to them and, more specifically, the services that we provide.

When we are retained to act on behalf of a client, we use, retain and disclose personal information on behalf of, and as instructed by, that client in connection with our advice. Our use, retention and disclosure of such information is governed by our duty of confidentiality to our client and, as applicable, by solicitor-client privilege.

muttarts recognizes the importance of protecting the personal information that it holds respecting its clients, employees and others. This policy outlines the framework of muttarts’ policies and procedures regarding its collection, use, retention and disclosure of personal information in respect of its clients and others and supplements, where applicable, our professional obligations of confidentiality and solicitor-client privilege.

Our privacy principles only apply to personal information about identifiable individuals. They do not apply to business information. Personal information does not include the name, title, business address or telephone number of an employee of an organization. In the context of this policy, the term "clients" includes all current, former and prospective clients.

Why does muttarts Collect Personal Information?

muttarts collects personal information in order that it may provide legal services and products to its clients. In addition, we may from time to time produce newsletters, papers and hold seminars concerning legal developments, which we provide as a service to our clients and others in the business community.

How do we Collect your Personal Information?

muttarts only collects personal information only by lawful and fair means and only that which is reasonably necessary for the purposes identified. Whenever possible, we collect personal information about clients and other individuals directly from those parties or through referrals by persons whom such parties have requested to provide us with such information.

How do we use your Information?

muttarts may use your personal information for the following purposes:

  • to provide legal services
  • for billing, record-keeping and other client contact and service matters
  • to assess new clients' eligibility for credit
  • for audit and record-keeping purposes
  • for account collection purposes
  • to manage and develop its business and operations
  • to learn about the needs of current and potential clients
  • to develop or offer services and products tailored to those needs and to communicate with those clients regarding current and future products and services
  • to follow up on client comments and suggestions

Disclosure of your Personal Information

muttarts will only disclose your personal information for purposes related to its providing of services to you, or with your express consent, or if required or authorized by law. For example, we may disclose your information:

  • when the legal services we are providing to you require us to give your information to third parties (for example a lender in a real estate mortgage transaction or an insurance company in a personal injury case)
  • where it is necessary to establish or collect fees
  • if we engage expert witnesses on your behalf
  • if we retain other law firms in this or other jurisdictions, on your behalf
  • if a court issues a subpoena

Consent

We may obtain your consent to our collection, use and disclosure of your information either expressly, for stated purposes (such as in a retainer letter), or impliedly when the purposes are not stated expressly but are indicated by the relevant circumstances or follow logically from other expressly stated purposes (such as providing our publications and updates in areas of law in which we have provided advice previously). You may withdraw or amend any consent previously given by contacting our Privacy Officer, upon reasonable notice to us.

Your consent to our collection of certain personal information may be required in order for us to provide legal services. However, we will not require, as a condition of providing a service, that personal information not related to providing such service be collected.

Updating your Information

Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date. If any of your information changes, please inform us so that we can make any necessary changes.

Is my Personal Information Secure?

muttarts uses appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access to personal information, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies.

muttarts requires that third party service providers to whom personal information may be transferred provide a level of security for such personal information that meets standards established by muttarts. In communicating with us, you should be aware that e-mail is not a fully secure medium.

Access to your Personal Information

We will respond promptly to any request for access to your personal information. There will be no cost for reasonable requests to such access, unless you request copies of records or your request involves significant retrieval costs. We will advise you of the cost, if any, prior to the retrieval of such records or information. muttarts will not respond to requests for access to personal information that are frivolous, vexatious or repetitious.

In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you. Such circumstances include those in which the personal information cannot be separated from the records of others, cannot be disclosed for reasons of personal security or commercial confidentiality (including, in relation to muttarts) or is protected by professional standards relating to confidentiality or solicitor-client privilege.

Correcting Errors

If we hold information about you and you advise us that it is not accurate, complete and up-to-date, we will take appropriate steps to correct it.

Changes to our Privacy Policy

As part of our regular review of all of our policies and procedures, we may change our privacy policy from time to time.

Website

Our website may contain links to other sites, which are not governed by our privacy policy. On our website, as with most other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.

File Destruction Policy

Normally muttarts returns all original documents to the client when a matter is concluded and the file is closed. We store closed client matter-files for up to ten (10) years after closing, after which they are destroyed in a secure manner.

Questions, Concerns, Requests for Access

If you have any questions or concerns, wish to access your personal information or wish to change your preferences regarding our use of your information, please contact us:

Privacy Officer
muttarts law firm
20 Cornwallis Street
Kentville, Nova Scotia
Canada B4N 3X3
Tel. 902.678.2157
Fax 902.678.9455
Email:

 

muttarts law firm
Kentville, Nova Scotia, Canada
t. 902.678.2157 • f. 902.678.9455

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